Bulk Text Messaging

We help organizations improve their service delivery through our Bulk SMS solution, which goes a long way to delighting millions of customers every year. We offer our clients a direct connection to all network providers and guarantee quick, dependable, and steady SMS communication. We give you an SMS portal where you log in and send a single SMS to multiple recipients at a go. While at it, we deliver world-class customer care and support 24/7/365

How it works: We give you an SMS portal where you log in and send a single SMS to multiple recipients at a go. While at it, we deliver world-class customer care and support 24/7/365

Customer Survey

Today's corporate environment is a competitive one. The market is always changing, making it harder to draw in new clients and keep existing ones. Finding out what they think of your products and services is the best method to attract and retain clients. We have a robust customer feedback tool that lets you create survey questions, share them with Bulk SMS or shortcode, and gives you a well-detailed analysis of every survey you do. Explore some of the amazing features and discover a quick and easy way to prevent churning customers, increase your Net Promoter Score (NPS) and make informed business decisions.

How it Works: Create Surveys Send link to audience via SMS Feedback and analysis

Ticketing

Every single complain or issue raised by your client is important. This module inside the imarabiz platform helps you to raise support tickets for every issue raised.

Let no issue go untracked and resolved because if you won't handle issues for your clients, the competition will handle on your behalf.

Customer Meetings & Reminders

This module allows you to schedule and manage your client engagement meetings. This helps you to keep a calender of all the meetings relating to customers. Whether physical or virtual.

Planning for your customer engagement meeting whether physical or virtual is the beginning of customer retention. Remember, if you are not meeting your clients, competition will most likely meet them.

Customer Engagement Logs

Imarabiz helps you to keep a log of all the details coming from any conversation with the client. This is an amazing tool because team members can track and see what was last agreed between a team member and the client.

This is an amazing way even to track how the client relationship has been nurtured over a period of time.